Are the phones sold on PhoneShopKenya genuine?
Yes. All phones sold on PhoneShopKenya are 100% genuine and original. We only source devices from authorized distributors and trusted suppliers, ensuring authenticity, correct IMEI registration, and factory-sealed products where applicable.
Do your phones come with a warranty in Kenya?
Yes. All eligible devices come with a valid manufacturer or seller warranty that is honored in Kenya. Warranty duration depends on the brand and model, and details are clearly stated on each product page.
Can I pay on delivery?
Yes. We offer Cash on Delivery for selected locations across Kenya. For other areas, we support M-Pesa, card payments, and bank transfers to make checkout flexible and secure.
How long does delivery take?
Delivery within Nairobi usually takes same day or next working day. For other towns across Kenya, delivery typically takes 1–3 working days, depending on your location and courier service.
Do you sell brand-new or refurbished phones?
We sell both brand-new and carefully tested refurbished phones. Each product listing clearly indicates the condition of the phone so you can choose what best fits your budget and needs.
What if I receive a faulty or wrong phone?
If you receive a faulty, damaged, or incorrect item, please contact us within 24 hours of delivery. We will assist with a replacement or resolution according to our return and warranty policy.